Professional Experience!

2006 - Present
WellPoint, Inc (Formerly Anthem Blue Cross / Blue Shield) Cincinnati, OH

Instructional Designer

  • Design, create, and implement departmental performance solutions including standardization of tools and processes.
     
  • Design and create performance-based solutions including instructional design (traditional and e-learning), standard operating procedures, curriculum re-design, needs and gap analysis, and project management.
     
  • Provide training and mentoring to Documentation Analysts with the purpose of transitioning into Course Developers.
     
  • Currently re-designing Customer Service curriculum to shorten training time and enhance performance outcomes.


    2005 - 2006
    RWD Technologies, Inc. Cincinnati, OH

    Senior Staff Training Consultant
     
  • Provide clients with performance solutions including instructional design, standard operating procedures, curriculum design, needs and gap analysis, and project management.
     
  • Currently providing development of document Analysts by training them in processes and techniques.
     
  • Most recently, designed and created over 21 hard and soft skill courses, 6 eLearning Courses, and 41 business processes and procedure exercises for the Regulatory Compliance Department for The Limited, Inc (Columbus, OH) in training over 500 personnel as part of an SAP implementation that included the Environmental Health & Safety, Quality Management, Human Resources, and Materials Management Modules.


    1997 - 2006
    J.E. Kessans Consulting, LLC Newport, KY

    Performance & Communications Consultant

    Overall
     
  • Provide clients with Human Performance Technology (HPT), Communications, and Training solutions.
     
  • Assist clients with design and implementation of instructional design, training, documentation, and other computer and web-based initiatives to improve overall business operations.

    Specifically
     
  • Design, write, and edit maintenance-training modules for Comair’s Regional Jets (RJ’s).
     
  • Design curriculum, and design, write, and edit standard operating procedures (SOP’s), interface troubleshooting and error resolution procedures, Enterprise Resource Planning (ERP) web portal and web-based training modules for Iams Pet Food’s Baan IV Project Enterprise Resource Planning system for several departments including: accounting, production management, distribution, sales, inventory, and purchasing.
     
  • Assist in design and implementation of a database that tracks users of all written and web-based training and documentation.
     
  • Analyze soft-skills training for GE Aircraft Engines (GEAE) Human Resources Development Department.
     
  • Design and write cultural specific soft-skills courses and style guide for United Arab Emirates (U.A.E.) Air Force Personnel.


    1996 - 1998
    DHL Worldwide Express, Inc. Erlanger, KY

    Technical Writer/Training Supervisor
     
  • Design, write, and edit FAA mandated manuals and revisions.
     
  • Train, evaluate, test, and audit new employees in proper ISO9000 package. processing, New Employee Orientation (NEO) courses, and the use of International Air Transportation Association (IATA) codes.
     
  • Create, implement, and maintain manual and documentation library containing airline operations, MEL/CDL’s, and general operations manuals.